Returns & Exchanges
At Upside Drinks, we want you to be completely satisfied with your purchase. If your order arrives damaged or is incorrect, we offer a hassle-free return or exchange process within 14 days of delivery.
Check Eligibility
Ensure your items are unopened, in their original packaging, and were purchased within the last 14 days due to food safety regulations.
Contact Support
Email our customer service team with your order number and a photo of the items you wish to return or exchange.
Pack Your Items
Securely package the products in their original shipping box to prevent any breakage during the transit back to our warehouse.
Receive Refund
Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing